Wednesday, 27 April 2011
The Cabinet Office and the Government’s office of Fair Trading recently held a seminar looking at the importance and role of services like iWantGreatCare in helping the public get better services, including healthcare. The resulting report outlines how and why such an approach is good for the public and creates healthy competition - as well as considering concerns.
iWantGreatCare is used as an example of ways to increase competition and choice in healthcare.
“...consumer choice in public services will only bring benefits if that choice is informed and effective. Active consumers switching from poor performing providers to those that offer better service or value for money can contribute towards growth through increased efficiency in the delivery of public services.”
Thursday, 7 April 2011
Baroness Finlay, Professor of Palliative Care at Cardiff University and a crossbench peer, this week wrote an article for the Times, entitled “Solve the attitude problem and start caring”.
Cutting through the noise and politics of the NHS reorganisation in England she states “a dynamic, systemic way to get feedback on the patient’s experience needs to be embedded in every aspect of the service...services need to know what they are doing well and what they are doing badly.”
Baroness Finlay describes how she has embedded real-time, continuous patient experience in the palliative care system across Wales and states that
The results are astonishing.
The “astonishing” work in Wales, as well as the other examples described of a changing culture in the NHS, were delivered by iWantGreatCare.