"You should give feedback – both positive and negative – about the
treatment and care you have received, including any adverse reactions you
may have had." (Section 2b of the NHS Constitution)
Interesting to think how much feedback this could result in if even 50% of patients took their obligations to the Constitution seriously? How could that much information be collected, what would the NHS do with it, and what tools and systems would patients need to "do their bit"?
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