Thursday 4 December 2008

The Queen talks about patient experience

The Health Bill outlined in the Queen's speech included information about how patient experience will become an increasingly important driver to change and improvement in the NHS.

Central funding will be directly linked to the opinion of patients, whilst the expansion of informed patient choice will mean that those healthcare organisations failing to deliver excellent patient experience (and making sure the public and commissioners know about it!) will see a slow and steady fall in patient referrals.

"Poorly-performing hospitals, as judged by their patients, will receive less funding."
"The NHS constitution will give patients a legal right to choose where to be treated, including a choice of GP practice."


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