Tuesday 13 January 2009

Capability of PCTs and acute trusts

The HSJ reports the health select committee opinion that "Primary care trusts are incapable of implementing the next stage review due to "striking and depressing" management weaknesses."

Whilst this was a broad and sweeping statement, few would argue that PCTs (and indeed acute trusts) face a rapidly changing and highly demanding set of expectations, requiring skills and experiences that are in short supply in both the public and private sectors. When one considers the challenge of improving patient experience (not just measuring it) across the whole of the NHS, then it is likely that similar challenges will be faced. Delivering a better experience to our patients requires a thorough understanding of the issues that exist and what matters most to patients; continuous, accurate, granular, real-time data of local experience; and a carefully designed improvement programme to act on this data. A challenge for even the best organisations!


Please read our terms of use carefully. They apply to all access to, and use of information on, this site and to the posting of information and ratings on this site. Whether you use this website to obtain information or to provide a rating or review or other information, your use of this website indicates that you agree to, and will comply with, our terms of use. If you do not agree to our terms of use, please do not use this website.

For details of the personal data that iWantGreatCare collects and the purposes for which iWantGreatCare uses your personal data please read our privacy policy. Whenever you provide us with your personal data, you are consenting to its collection and use in accordance with our privacy policy.