Wednesday 21 July 2010

Putting patients in the driving seat works

Gosh, it’s been an incredibly busy few weeks.
So much for a summer-break, the iWantGreatCare team has been fully occupied helping our existing clients realise all the benefits of real-time, direct patient experience.

One of the fascinating things about enabling organisations to harness patient experience as an outcome metric, is how rapidly it becomes an essential and powerful tool affecting so much of what they do, and how they do it “from ward to board”. This is exciting and satisfying - sort of like letting a genie out of the bottle, but with every one winning (not just the person who gets to make the wish!).

In addition to the Health Secretary Andrew Lansley once again naming iWantGreatCare as an example of patient-centric outcomes which “put patients in the driving seat”, the Department of Health have released their Outcomes document and Health White Paper.

All those who are passionate about high quality care and patients getting the very best treatment, will be delighted by the new focus on outcomes. Most importantly, the measures to be used include those that are reported directly by patients (including experience ratings at a highly detailed level).

This shift from targets to outcomes is long overdue and - if done properly - will benefit every single user and employee of the NHS.

Exciting times.


Please read our terms of use carefully. They apply to all access to, and use of information on, this site and to the posting of information and ratings on this site. Whether you use this website to obtain information or to provide a rating or review or other information, your use of this website indicates that you agree to, and will comply with, our terms of use. If you do not agree to our terms of use, please do not use this website.

For details of the personal data that iWantGreatCare collects and the purposes for which iWantGreatCare uses your personal data please read our privacy policy. Whenever you provide us with your personal data, you are consenting to its collection and use in accordance with our privacy policy.