Monday, 13 December 2010
Smoke alarm to detect poor patient care
Dr Neil Bacon has written a short piece on his personal blog describing how patient experience (the ratings and reviews that patients submit on their doctor and hospital) can act as a “smoke alarm” for patient safety.
When there are 500,000 reviews on iWantGreatCare, UK healthcare will be safer and better than it is now - thank you for making your contribution to that journey.
Labels:
experience,
feedback,
National Health Service,
NHS,
outcomes,
patients,
safety,
smoke alarm,
Staffordshire