Thursday 7 April 2011

Baroness Finlay - IWGC: “the results are astonishing”

Baroness Finlay, Professor of Palliative Care at Cardiff University and a crossbench peer, this week wrote an article for the Times, entitled “Solve the attitude problem and start caring”.

Cutting through the noise and politics of the NHS reorganisation in England she states “a dynamic, systemic way to get feedback on the patient’s experience needs to be embedded in every aspect of the need to know what they are doing well and what they are doing badly.”

Baroness Finlay describes how she has embedded real-time, continuous patient experience in the palliative care system across Wales and states that
The results are astonishing.
The “astonishing” work in Wales, as well as the other examples described of a changing culture in the NHS, were delivered by iWantGreatCare.

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