Conference speech: transparency, experience and quality care

The Secretary of State for Health invited Dr Neil Bacon, Founder of iWantGreatCare, to share the stage with him last week asking him to speak on the role of transparency of outcomes, patient experience and choice in improving UK healthcare.

Since 2008, iWantGreatCare has helped shape the agenda in enabling the NHS to harness the power of patient experience - and is the only service that enables Commissioners and Trusts to capture quantitative and qualitative feedback in real time across all inpatient and outpatient services. Thus it is exciting to see this position of understanding and thought leadership being recognised not only by the Secretary of State, but also by those Trusts now deploying the IWGC system to ensure excellent patient experience, and to meet the needs of consultant revalidation.